All our Sunglasses are 100% genuine as we are an authorised dealer for every brand we sell. Each pair comes with an authenticity card alongside the manufacturer’s warranty and original packaging. Our high street store, Lesley Cree Opticians, can be verified by simply using the Ray Ban Store Locator and typing Lesley Cree into the “store name” field.
What are your delivery options?
We offer a standard UK delivery service which is free of charge and usually takes around 1-2 working days. The Royal Mail special delivery guaranteed by 1pm the next working day will cost £7.50 or £12.00 to be delivered on a Saturday. Overseas delivery to Europe will cost £10.50 and delivery worldwide will cost £13.00. For more information on delivery please see the delivery page.
Why haven't I received my order?
Please be advised that the timescales quoted above are guidelines only, delivery times can either be shorter or longer for reasons beyond our control. In the unlikely event that your order has not been delivered within 7 working days of receiving a dispatch confirmation email, please contact us and we will resolve this as quickly as possible for you.
Do my sunglasses come with a guarantee?
All our sunglasses come with manufacturers guarantee of at least one year (dependent on the brand). If you come across a problem with your sunglasses, return them to us and providing this fault is covered in the manufacturers guarantee, we will be able to repair or replace them for you free of charge.
What is your returns policy?
If you are unhappy with your sunglasses, simply return them within 14 days in the same condition as you received them and we will commission a full refund or exchange them for you. We will however allow returns up until the 8th January for purchases made in November or December. Please return your product to: Lesley Cree Opticians, 9b Main Road, Radcliffe on Trent, Nottingham, NG12 2FD
For our full details on our returns policy please visit the returns page
Is payment secure?
Yes payment is extremely secure. We use industry standard encryption software, Sage Pay, to ensure your private information is protected.
What size should I choose?
This is always dependent on individual face and head size. Please see our frame size guide under professional advice for more information on frame sizing. For any queries, please do not hesitate to contact us on 01159331988.
I am looking to buy sunglasses as a gift for a friend, what pair should I choose?
Sunglasses make the perfect present whatever the time of year! We therefore have the perfect tool to help you buy the ideal pair for a friend, simply answer a few questions on our Sunglass Wizard and this will help to narrow down the options based on your personal buying needs!
How do I use promotional codes?
In order to redeem a promotional code you may have received at an event or online, simply enter the promotion code during the checkout process. This will automatically deduct a given percentage or price off the total order.
Do I get a free lens cleaning spray?
Yes all our orders come complete with a complimentary spray bottle of lens cleaner. Just spray lenses and polish off with lens cloth included with all frames to keep your Sunnies in perfect condition.